Common questions

Quick answers that cut across the whole app. For step by step help, use the section for that job.

Common questions

Do I manage products in Atlessa or in Shopify?

In Shopify. Products and orders sync into Atlessa, where you add the making side: materials, recipes, and runs. See Products and variants.

What is a lot?

A traceable quantity of one item from one event, a delivery or a production run. Every lot has a code and a full history. See How batches and lots work and Trace a lot.

What is WAC?

Weighted average cost. Atlessa keeps a running average of what each item cost you, and uses it for stock value and margins. See Receive stock.

Why whole numbers for finished pieces?

You cannot make half a candle. Pieces are whole; weight and volume materials take decimals. See Products and variants.

Is my sample data separate from real data?

Completely. You can clear the sample any time, and your real data is untouched. See The sample shop.

How does billing work?

A flat monthly fee plus a small per order line charge over the included amount, capped by a spend cap you set, billed through Shopify. See Subscription and spend cap.

Does Atlessa ship my orders?

No. Shopify owns fulfilment. Atlessa keeps your stock and lot trace correct around it. See Fulfil an order.

Where do I get help?

The Support link in the top bar, or Settings, then Support. See Settings.